Refund and Cancellation Policy
Overview
GIGAPM provides professional training, mentoring, and related educational services. This Refund and Cancellation Policy explains how refund requests are reviewed and processed for GIGAPM services.
Refund requests may be considered if they are submitted at least 7 days before the scheduled start date of the class, session, or service. Refund requests submitted less than 7 days before the scheduled start date may not be eligible for a refund, unless otherwise approved by GIGAPM on a case-by-case basis.
All refund decisions are reviewed individually and may depend on the type of service, registration status, access to course materials, administrative costs, and the timing of the request.
Services Covered by This Policy
This policy applies to all GIGAPM services, including but not limited to:
-
Professional training courses
-
Certification preparation programs
-
Bootcamps
-
Mentoring sessions
-
Corporate training programs
-
Workshops
-
Online learning services
-
Other educational or professional development services offered by GIGAPM
Refund Eligibility
To request a refund, the customer must contact GIGAPM at least 7 days before the scheduled start date of the class, session, or service.
A refund may be considered when:
-
The refund request is submitted at least 7 days before the scheduled start date.
-
The customer has not fully used or completed the service.
-
The customer has not received significant access to restricted course materials, recordings, downloadable resources, or learning content.
-
The request is reviewed and approved by GIGAPM.
Refunds are not automatic. Each request is reviewed on a case-by-case basis.
Non-Refundable Situations
Refunds may not be available in the following situations:
-
The request is submitted less than 7 days before the scheduled start date.
-
The course, session, or service has already started.
-
The customer did not attend the course or session without prior notice.
-
The customer has already accessed course materials, recordings, downloadable files, or restricted learning content.
-
The service has already been delivered in full or in part.
-
The registration was made under a special promotion, discount, or limited-time offer, unless otherwise stated.
-
The refund request is not approved after review by GIGAPM.
Cancellations by the Customer
Customers who wish to cancel their registration must contact GIGAPM as soon as possible.
Cancellation requests submitted at least 7 days before the scheduled start date may be reviewed for a possible refund. Cancellation requests submitted after this period may not be eligible for a refund.
In some cases, GIGAPM may offer alternative options instead of a refund, such as transferring the registration to a future course or applying the payment as credit toward another eligible GIGAPM service.
Cancellations or Changes by GIGAPM
GIGAPM reserves the right to reschedule, postpone, or cancel a course, mentoring session, workshop, or service when necessary.
If GIGAPM cancels a service and no suitable alternative is offered, eligible customers may receive a refund or credit, depending on the circumstances.
If a class is rescheduled, registered customers will be informed and may be offered the option to attend the new date or request an alternative arrangement.
Refund Process
To request a refund, customers must contact GIGAPM by email and provide:
-
Full name
-
Email address used for registration
-
Course or service name
-
Date of purchase
-
Reason for the refund request
-
Proof of payment or order confirmation, if requested
Once the request is received, GIGAPM will review it and notify the customer of the approval or rejection of the refund request.
If approved, the refund will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider, bank, or credit card company.
Late or Missing Refunds
If a refund has been approved but has not yet appeared in the customer’s account, the customer should first check with their bank, credit card company, or payment provider.
It may take several business days for a refund to be officially posted.
If the customer has checked with their payment provider and still has not received the refund, they may contact GIGAPM for assistance.
Transfers and Credits
Instead of a refund, GIGAPM may offer a transfer or credit option in certain cases.
This may include:
-
Transferring registration to a future course
-
Applying the paid amount to another eligible GIGAPM service
-
Offering a credit for future use
Transfers and credits are subject to approval by GIGAPM and may depend on availability, timing, and the type of service purchased.
Corporate Training and Group Programs
Refunds, cancellations, or changes related to corporate training, private group programs, or customized workshops may be subject to the terms agreed upon in the related proposal, agreement, or invoice.
If no separate written agreement exists, refund requests for corporate training will be reviewed by GIGAPM on a case-by-case basis.
Need Help?
For questions related to refunds, cancellations, or registration changes, please contact us:
Email: info@gigapm.ca
GIGAPM will review your request and respond as soon as possible.